Privacy Policy

Zetbaji Privacy Policy — How your data is collected, stored, and protected

Your trust is our most valuable asset. This page gives you a fully transparent account of how every piece of your data is handled at Zetbaji.

Last Updated: January 2026

Protecting your data Our commitment

The privacy protections actively in place for you at Zetbaji

SSL Encryption

All data transfers on Zetbaji are secured with 256-bit SSL encryption. Your information cannot be intercepted in transit.

Not for Sale to Third Parties

Zetbaji never sells your personal data to advertisers or third parties. Your data belongs to you.

Secure Server Storage

All user data is stored on internationally certified secure servers. Regular security audits are conducted.

Minimal Data Collection

Zetbaji collects only the data needed to deliver its services. No unnecessary data is gathered.

Two-Factor Authentication

Zetbaji offers 2FA to prevent unauthorized access to your account, keeping your login more secure.

Right to Erasure

You may request deletion of your personal data at any time. Zetbaji will honor that request.

1. Scope & Applicability

This Privacy Policy explains how Zetbaji collects, uses, stores, and protects your personal data. By using the Zetbaji website or mobile app, you are considered to have accepted this policy.

We believe privacy is a fundamental right, and every process at Zetbaji is built around that principle. If you have any questions about your data, our support team is available at any time.

Important: This policy applies to all Zetbaji services, including the website, mobile app, live chat, and email communications.


2. What data we collect

Zetbaji only collects data that is necessary to provide its services and maintain security. A full breakdown of what is collected is provided below:

  • Identity Information: Full name, date of birth, national ID number (for KYC verification).
  • Contact Information: Mobile number, email address, current residential address.
  • Financial information: Payment method details and transaction history.
  • Technical Information: IP address, device type, and browser information.
  • Gaming information: Game history, bet amounts, and session duration.
  • Communication Log: Records of support chat and email correspondence.

What we do not collect: Your social media passwords, bank account PINs, and card numbers are never stored directly by Zetbaji.


3. How your data is used

Zetbaji uses collected data only for the specific purposes it was gathered for. Data is never used beyond those purposes.

Data Type Purpose of Use Mandatory?
Identity Information Account Verification & KYC Yes
Contact Information Support & Notifications Yes
Financial information Payment Processing Yes
Technical Information Security & Fraud Prevention Yes
Gaming information Service Improvement & Responsible Gaming Optional
Cookies Improving User Experience Optional

4. Data Retention Period

Zetbaji does not retain your data longer than necessary. Core identity and transaction records are kept for as long as your account remains active. After account closure, certain data may be retained for up to 5 years to meet legal obligations.

  • Transaction records: up to 5 years.
  • KYC documents: 3 years after account closure.
  • Chat logs and support tickets: 2 years.
  • Cookie data: until end of session or a maximum of 1 year.

Request to Delete Data: Outside of legal obligations, you may request early deletion of your data at any time.


5. Data Sharing & Third Parties

Zetbaji does not sell or transfer your personal data to any advertising or marketing entities. In certain limited circumstances, however, some data may need to be shared:

  • Payment Processor: Limited financial data is shared with payment gateways solely to process transactions.
  • Game providers: Name and gaming history may be sent to the provider's servers for live game operations.
  • Legal authorities: Disclosure of data under government or judicial order is a legal obligation.
  • Security Auditor: Anonymized data may be used for routine third-party security assessments.

Not Specified: Zetbaji never sells or transfers your data to ad networks, data brokers, or any third party for commercial purposes.


6. Cookies & Tracking Technologies

Zetbaji's website and app use cookies — small files stored on your device that help improve your browsing experience.

  • Essential Cookies: Maintaining login sessions and security verification.
  • Performance Cookies: Measuring site speed and performance.
  • Functional Cookies: Remembering language preferences and settings.

You can disable cookies through your browser settings, though some features of Zetbaji may not function properly as a result.


7. Security Measures

Zetbaji follows industry-leading standards to protect your personal data. Our security framework is multi-layered and regularly updated.

  • 256-bit TLS/SSL encryption on all data transfers.
  • Firewall and intrusion detection systems are active.
  • Regular third-party penetration testing.
  • Data protection training is mandatory for all staff.
  • Automated monitoring to detect suspicious activity.

In the Event of a Data Breach: Zetbaji is committed to notifying affected users within 72 hours of any security incident.


8. Your rights regarding your data

Zetbaji believes every user should have full control over their own data. Your rights are set out in detail below.


9. Protection of Children's Data

Zetbaji's services are available to users aged 18 and over only. We do not knowingly collect or store data from minors. If we become aware that a minor's data has been collected, it is deleted immediately and the associated account is closed.

For parents: If you suspect your child is using Zetbaji, please contact our support team immediately.


10. Privacy Policy changes

Zetbaji may update this Privacy Policy from time to time. Users will be notified of significant changes via email or an in-platform notice. Continued use of the platform after any update constitutes acceptance of the revised policy.


11. Contact & Complaints

For any privacy-related questions, concerns, or requests, please contact the Zetbaji support team. Our privacy team aims to respond within 48 hours.

Email: [email protected]

24/7 Support: Zetbaji's Bengali live chat support is always here for you.

Regarding Your Data Your Rights

The control Zetbaji gives you over your personal data

Right to access your data

Request a copy of the data Zetbaji holds about you at any time.

Right to Rectification

Contact support to correct any inaccurate or outdated information.

Right to erasure

Deletion of data beyond legal retention requirements can be requested.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Right to data portability

You may request a download of your personal data.

Right to Restrict Processing

In certain cases, you may temporarily restrict the use of your data.

About privacy Frequently Asked Questions

No. Zetbaji does not share your data with external advertisers and does not run profile-based advertising. Your information is used solely to provide services, ensure security, and support responsible gaming.

Following account closure, KYC documents are retained for up to 3 years to satisfy legal obligations, then securely deleted. While your account is active, documents are stored on encrypted servers.

Yes. Zetbaji does not store payment details directly — all payments are processed through a PCI-DSS certified payment gateway. Every transaction is secured with SSL encryption.

Some data must be retained for a set period due to legal obligations. However, once your account is closed, that data is not used for marketing, analytics, or any other active purpose. It is automatically deleted when the retention period expires.

Zetbaji collects IP addresses and device information solely for security verification and fraud prevention. No GPS or real-time location tracking is performed, and the mobile app does not request location permissions.

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